Data Deletion Instructions

Last updated: 26 October 2026

If you are a Nekna360 customer

• To delete a connected account's data: Dashboard → Channels → the channel → Delete channel and history. Access tokens and the channel's messages are deleted.
• To delete your whole account: Dashboard → Settings → Close account, or write to [Email]. All data is deleted within 30 days.

If you connected through Facebook or Instagram

• On Facebook, go to Settings & privacy → Settings → Apps and Websites.
• Find Nekna360 and click Remove. Meta sends us a deletion request, the data of that connection is deleted and you receive a confirmation code.

If you connected with a Google account

You can remove Nekna360's access at myaccount.google.com/permissions. When access is removed, the related data is deleted.

If you corresponded with a Nekna360 customer

If you chatted with a business over WhatsApp or social media, that business controls the data; please send your deletion request to the business first. You may also write to [Email]; we will forward it to the business and follow up.