nekna 360
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Terms of Service

Last updated: 26 October 2026

These terms govern the relationship between [Company name] ("Nekna360") and the companies and people ("Customer") who use the service provided at nekna360.com (the "Service"). By creating an account you accept these terms and the Privacy Policy.

1. The Service

Nekna360 is software that lets businesses manage WhatsApp, social media, Google Business Profile and ad accounts from one place: a shared inbox, campaign messages, post scheduling, automation, AI-assisted features and a developer API. Features depend on the plan and on the permissions of the connected platforms.

2. Account and team

  • The Customer is responsible for the accuracy of account details and for keeping passwords confidential.
  • The Customer is responsible for the actions of the users they add to their team.
  • API keys must be kept secret; a leaked key must be revoked in the dashboard immediately.

3. Acceptable use

  • The Customer must obtain recipients' consent before sending commercial electronic messages, keep the required records (including İYS in Türkiye) and honour opt-out requests.
  • The rules and commerce policies of WhatsApp Business, Meta, Google, TikTok, LinkedIn and X must be followed. Spam, misleading content and promotion of illegal goods or services are prohibited.
  • The Service may not be used to infringe others' rights, process personal data unlawfully or threaten the security of systems.
  • Nekna360 may suspend an account without prior notice if these rules are breached.

4. Third-party platforms

Connected platforms are not controlled by Nekna360. Changes to their APIs, fees (e.g. WhatsApp message charges) or rules may affect the Service. Nekna360 is not responsible for a platform restricting or closing an account.

WhatsApp QR linking is not the official WhatsApp Business API; it is not supported by WhatsApp and carries the risk of the number being restricted or banned. It is for one-to-one conversations only, may not be used for bulk sending, and is used at the Customer's own risk.

5. AI features

AI output may be inaccurate or incomplete. The Customer is responsible for AI-generated content, including automatically sent replies, and should review it where appropriate.

6. Fees

  • Paid plans are billed in advance monthly or yearly. If no payment is made when the trial ends, the account becomes read-only.
  • If plan limits are exceeded, the relevant feature may be paused until the next period or additional charges may apply.
  • Fees charged directly by platforms (e.g. WhatsApp conversation fees) are passed through separately.

7. Data

Data the Customer brings into the Service and data from connected channels belongs to the Customer. Nekna360 processes it only to provide the Service, as a processor on the Customer's behalf. The Customer confirms that contact lists were obtained lawfully and that the necessary notices and consents are in place.

8. Service level and liability

The Service is provided "as is"; uninterrupted operation is not guaranteed. Except in cases of intent or gross negligence, Nekna360's liability is limited to the fees paid by the Customer in the 12 months before the event giving rise to the claim. Indirect damages, loss of profit and loss of data are excluded.

9. Termination

The Customer may close their account at any time. Data of a closed account is deleted within 30 days, during which the Customer may export it.

10. Governing law

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Nekna360's registered seat have jurisdiction.

11. Contact

  • Company: [Company name]
  • Address: [Address]
  • Tax office / number: [Tax office] / [Tax number]
  • Email: [Email]